Antivirus Errors

Occasionally, our team releases updates to the Guilded Desktop App, or we update our certificates, which can trigger false positives from some anti-virus software. Unfortunately, this can cause the download or installation to be blocked.

If this happens to you, don't worry! You can easily resolve this issue by temporarily disabling your anti-virus software to allow the update to install, and then turning it back on again. Usually, any alerts will disappear on their own once your anti-virus software has been updated.

If you're still having trouble, you can always reach out to your anti-virus provider and ask them to review the download. And if you need additional support, our team is here to help. You can contact us directly through the app, or send an email to support@guilded.gg. We'll be happy to assist you in any way we can!