Community Moderation - What are Community Moderators?
Community moderators should:
- Have good "soft" moderation skills to gently remind someone of the rules.
- Be able and willing to enforce the rules when the need arises
- Follow the rules themselves and set a good example for other users.
- Be available - there's no point in having ten moderators if they are all asleep when there is an issue to resolve.
- Be approachable, friendly, flexible, and reliable.
Community moderators passionate about giving your community members a welcoming, safe environment to engage in are more valuable than those who bark orders and are too quick to kick or ban members. You want people to join and stay, not leave at the first hint of toxicity!
A good community moderator should be firm but fair and can find a balance between controlling conversations to keep "trolls" from dominating, they should be comfortable contributing to discussions, have a sense of humor, and allow users enough freedom to express themselves.
The ban hammer is a powerful tool and should always be a last resort.
Rules and Guidelines
All servers should have clear rules that users should follow to keep the community running smoothly. Rules apply to everyone, including moderators, these should not be used as a stick to beat the community members but as guidance.
- Ensure your rules are visible to new users in an easily accessible channel.
- Consider creating a bot flow to welcome new members and signpost them to your rules channel.
- Written rules in plain English, so everyone understands them.
- Try not to have a massive list of rules.
- Add a footnote stating that it is the moderators' discretion if and when rules will be enforced or changed to avoid conflict when a moderator takes action.
Doing your research and having an idea of how your server will be managed is a good place to start when creating the rules and guidelines for your server.
The guidelines below from the Official Guilded Server are an excellent example of robust rules for a server.
You are welcome to use these or create your own.
Please note that these rules are not comprehensive. Moderators and staff may remove content, administer reprimands, or warn users for violations not codified here at their discretion. If a moderator or staff member asks you to stop doing something, please respect their request.
Moderator Role and Permissions
Granting additional permissions to a moderator is essential for them to carry out their role effectively. It is up to you to determine which permissions they should have.
Mentionable and Display Separately should be enabled. The moderator role should be visible and easily identifiable as a moderator, and they should be mentionable by other users on the server.
Update Server: This allows you to update all server settings. This permission is required to turn off Open entry and to view the Audit log. This role permission should be given to only your most trusted moderators.
Manage Roles: This allows you to update the server's roles, to apply and remove roles.
Kick/Ban members: This allows you to kick or ban members from the server.
Manage Webhooks: This allows the creation of webhooks and edit or delete existing ones.
Mention @everyone and @here: allows you to use these mentions.
Access moderator view: allows access to the moderator view to see all private replies.
Manage Emoji: allows the creation and management of server emotes
Manage Nicknames: Moderators can change the nicknames of other members, useful if someone joins with a name that isn't appropriate!
Manage bots: anyone with this permission can create, edit and delete bot flows. Make sure anyone with this permission knows what they are doing.
Manage server XP: anyone with this permission can manage the XP on a server.
- Create a mute/time-out role that can be added to category permissions. This is a quick way to stop a user who may be spamming. Consider adding a channel that only moderators and the user who has been muted can access for any discussion regarding the moderator action.
- Deleting messages quickly with shift-click
- When kicking or banning users, the option to delete all message history is given, super useful for spam.
- Private Replies are a great tool for giving gentle reminders to observe the rules.
This is a basic guide to Community Moderation, more guides will be coming soon!