Community Moderation - The Basics
Community Moderation - What are Community Moderators?
Community Moderators are trusted members of a server that manage discussions and comments from server members, comply and uphold the server rules, and align with the Terms of Use and Community Guidelines of Guilded.
At Guilded, we believe that community moderators are the backbone of any thriving server. They are the trusted members who manage discussions and comments, ensure server rules are followed, and maintain a safe and friendly environment for everyone.
If you're looking to recruit community moderators for your server, there are a few key traits to keep in mind. First and foremost, moderators should have excellent "soft" moderation skills to gently remind someone of the rules without causing offense. They should also be prepared to enforce the rules firmly and fairly when necessary, while setting a positive example for other users to follow.
Moderators should be available and approachable, with a friendly and flexible demeanor. After all, there's no point in having ten moderators if none of them are around to resolve issues! A passion for creating a welcoming, inclusive environment for all community members is a must. We've found that moderators who prioritize collaboration and engagement over authoritarian control tend to have the most success in building thriving communities.
It's important to note that banning should always be a last resort. A good community moderator should be able to balance controlling conversations to keep "trolls" from dominating, while allowing users the freedom to express themselves. A sense of humor and a willingness to contribute to discussions is also a plus!
In short, when it comes to selecting community moderators, it's all about finding the right balance between firmness and fairness. With the right moderators in place, you'll be able to build a thriving community that welcomes new members and keeps them engaged for the long haul.
Rules and Guidelines
Every server should have a clear set of rules in place to ensure that its members can enjoy the community without any issues. Rules should be fair and apply to everyone, including the moderators. They should be used as a guide rather than a way to punish community members.
It's important that the rules are easy to find and understand. You should consider creating a dedicated channel for your rules and you could use a flow bot to guide new members to it.
Make sure your rules are clear and concise, and try to avoid making the list too long. Adding a note about moderators' discretion on when to enforce or change the rules can help avoid conflicts.
It's crucial to remember that the Guilded Community Guidelines and Terms of Use still apply, even if you have your own set of rules in place. As the server owner, it's your responsibility to ensure that any content that violates the Community Guidelines is removed quickly.
When creating the rules and guidelines for your server, it's a good idea to do your research and have a clear idea of how your server will be managed.
Here's an example of some excellent guidelines from the Official Guilded Server:
You are welcome to use these or create your own.
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Some rules:
Please note that these rules are not comprehensive. Moderators and staff may remove content, administer reprimands, or warn users for violations not codified here at their discretion. If a moderator or staff member asks you to stop doing something, please respect their request.
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Moderator Role and Permissions
Granting additional permissions to a moderator is essential for them to carry out their role effectively. It is up to you to determine which permissions they should have.
Mentionable and Display Separately should be enabled. The moderator role should be visible and easily identifiable as a moderator, and they should be mentionable by other users on the server.
General permissions
Update Server: This allows you to update all server settings. This permission is required to turn off Open entry and to view the Audit log. This role permission should be given to only your most trusted moderators.
Manage Roles: This allows you to update the server's roles, to apply and remove roles.
Kick/Ban members: This allows you to kick or ban members from the server.
Manage Webhooks: This allows the creation of webhooks and edit or delete existing ones.
Mention @everyone and @here: allows you to use these mentions.
Access moderator view: allows access to the moderator view to see all private replies.
Customization permissions
Manage Emoji: allows the creation and management of server emotes
Manage Nicknames: Moderators can change the nicknames of other members, useful if someone joins with a name that isn't appropriate!
Bot Permissions
Manage bots: anyone with this permission can create, edit and delete bot flows. Make sure anyone with this permission knows what they are doing.
XP Permissions
Manage server XP: anyone with this permission can manage the XP on a server.
Moderator tools
Moderator tools are essential for keeping your server running smoothly. These are some of the tools you can use to manage your server:
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Create a mute or time-out role that can be added to category permissions to quickly stop a user who may be spamming. Consider adding a channel that only moderators and the user who has been muted can access for any discussion regarding the moderator action.
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Use shift-click to delete messages quickly.
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When kicking or banning users, the option to delete all message history is given, which is super useful for spam.
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Private Replies are a great tool for giving gentle reminders to observe the rules.
By using these tools, you can manage your server effectively and ensure that it remains a welcoming, safe space for everyone
Thank you for checking out our Community Moderation guide. We hope you found it useful! Stay tuned for more guides coming your way soon.