Subscriber FAQs
Q. When do I get charged for my subscription?
A. Charges are made when purchasing the subscription tier, then monthly on the billing date's anniversary.
Q. What payment methods can I use?
A. All major debit or credit cards are accepted.
Q. If I upgrade my subscription, will I be charged for both Tiers?
A. No, you will only be charged the difference in cost between the Tiers.
Upgrading a Tier: Current sub: Copper Tier at $5 and wants to upgrade to the Silver Tier at $10 - $5 is charged when upgrading, and the total charges for the billing period would be $10.
Q. Is it safe to make a payment using my card on Guilded?
A. Yes, Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
Q. Does Guilded hold any of my payment details
A. No, all financial information is held securely by Stripe. Guilded does not have access to this information.
Q. I downgraded my tier. Why isn't it showing the new one?
A. You will remain on your current tier until the end of the billing period, then your subscription will downgrade at the start of the new billing period.
i.e., Current sub: Silver Tier at $10 downgrading to Copper Tier at $5 - no charge will be made when changing tier. $ 5 will be charged at the start of the new billing period.
Q. What happens if the creator changes the cost of my subscription?
A. If the cost increases, your subscription will be canceled at the end of the billing period, and you will need to re-sub
Q. My payment was declined. What happens to my subscription?
A. If a recurring payment fails, we will retry for 72 hours. If it is still unsuccessful after this time, we will automatically cancel your recurring subscription, and you will lose the role and benefits associated with it. To continue receiving benefits, you would need to renew your subscription.
Q. Can I cancel my subscription?
A. Yes, this Guide will walk you through the process
Q. Can I get a refund?
A. Subscribers are charged immediately for their first payment and then automatically charged every month on the same day. If you wish to cancel your subscription, you must do so within one month from your last payment. Since Guilded only provides the platform for which payments are made between server owners and subscribers, we do not process refund requests. Subscribers who would like to request a refund may do so directly with the server admin, but server admins are not obligated to accept these requests.