Subscriptions : Creator FAQs

Get clarity on how billing, fees, and subscription changes work with Server Subs on Guilded. Here's everything you need to know about payments, renewals, and refunds.

Fees and Payouts

Q: What are the fees for using Server Subs?
A: Fees are deducted when a subscription is purchased.

• Guilded fee: 2.5% of processed payments
• Stripe fees:
  • US: 2.9% + $0.30 per transaction
  • EU: 1.4% + €0.30 per transaction
  • AU: 1.75% + A$0.30 (domestic), 2.9% + A$0.30 (international)

Q: Are there any fees for payouts I receive?
A: Yes, a small fee of 0.25% + $0.25 is taken from each payout.

Q: When do I receive the money for my subs?
A: Payouts are processed automatically on the 1st of every month.

Subscription Renewal & Changes

Q: Do my server subs automatically renew?
A: Yes, subscriptions renew automatically at the end of the billing period.

Q: What happens if a subscriber upgrades or downgrades their tier?

A: Upgrading: Subscribers are only charged the difference between tiers. For example, upgrading from a $5 tier to a $10 tier will result in a $5 charge.

Downgrading: Subscribers remain on their current tier until the end of the billing period. The lower tier takes effect at the start of the next cycle.

Q: What happens if I change the price of a tier while someone is subscribed?

A: Price increase: Subscriptions will be canceled at the end of the current billing period. Members will need to resubscribe at the new price.

Price decrease: Subscriptions will continue as normal, renewing at the lower price.

Q: What happens if a subscriber cancels?
A: They retain access to their current tier until the end of the billing period.

🔐 Payment Security & Refunds

Q: Is it safe to make a payment using my card on Guilded?
A: Yes. Stripe is PCI Service Provider Level 1 certified—the highest level of payment security available.

Q: Does Guilded store my payment details?
A: No. Payment details are securely stored by Stripe. Guilded never sees or stores your card information.

Q: What if a subscriber asks for a refund?
A: Subscribers must contact the server admin directly. Guilded does not process refunds, and admins are not obligated to issue them.