Voice Troubleshooting - macOS

July 01, 2025 17:30
Updated

If you’re having trouble with your mic or you can’t hear other users on Guilded, this quick guide will walk you through a few common fixes on macOS. Ensure you've checked your Voice and Video Settings before proceeding with these steps.

1. Check microphone permissions

Guilded needs permission to use your microphone.

Open System Preferences
Select Security & Privacy
Click the Privacy tab
Choose Microphone from the left sidebar
Make sure Guilded is checked.

2. Check your input volume

Sometimes your mic volume is too low to be picked up.

Go to System Preferences > Sound
Click the Input tab
Select your microphone
Drag the Input volume slider to the right

3. Restart audio services

If things still aren’t working:

Refresh Guilded using CMD + R
Set your Input and Output devices to Default

💡Bonus tip

If another app is taking control of your mic (like Zoom or Chrome), quit it completely before launching Guilded again.