Voice Troubleshooting - macOS

If you’re having trouble with your mic or you can’t hear other users on Guilded, this quick guide will walk you through a few common fixes on macOS. Make sure you've already checked your Voice and Video Settings before following these steps.

1. Check microphone permissions

Guilded needs permission to use your microphone.

• Open System Preferences

• Select Security & Privacy

• Click the Privacy tab

• Choose Microphone from the left sidebar

• Make sure Guilded is checked.

2. Check your input volume

Sometimes your mic volume is too low to be picked up.

• Go to System Preferences > Sound

• Click the Input tab

• Select your microphone

• Drag the Input volume slider to the right

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3. Restart audio services

If things still aren’t working:

• Refresh Guilded using CMD + R

• Set your Input and Output devices to Default

💡Bonus tip

If another app is taking control of your mic (like Zoom or Chrome), quit it completely before launching Guilded again.