Contacting Support
Need help with Guilded? Whether you're experiencing issues, have a question, or want to report a bug, there are multiple ways to get in touch with our Community Team. This guide shows you how to contact Guilded Support, message verified staff, or send feedback directly from the app or by email.
How to Contact the Guilded Support Team
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Click the ... menu at the bottom-left of the app.
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Select Support from the menu.
This opens a window where you can message our support team directly. You can ask for help, report bugs, or get answers to questions.
Verified Staff Members
When a Guilded Staff member contacts you, you’ll see the STAFF badge beside their name. This helps confirm you’re talking to an official team member.
⚠️ Staff will never ask for passwords, identification, or personal information via email or messages. Ignore and report any suspicious requests.
Email Support
You can also email us directly at support@guilded.gg if you’re unable to access the app.
Share Feedback
Have suggestions or ideas? Click the ... menu and select Feedback to let us know how we can improve. We love hearing from you!
💬 FAQs
Q: Where will I get a reply?
A: Responses may come as a DM from a verified Guilded Staff member in the app, or as a reply to the email address you contacted us from.Most responses will come via DM from a verified Guilded Staff member in the app.
Q: How long does it take to hear back?
A: Our team aims to respond as soon as possible, but response time may vary depending on volume.
Q: What if I can't access the app?
A: You can email us at support@guilded.gg and our team will assist you.