Voice Troubleshooting - Windows

Having trouble with your audio on Guilded? Whether you're not being heard, can't hear others, or your microphone just won't cooperate, we've got you covered. This guide will walk you through the most common fixes specific to Windows devices.

💡 Tip: Make sure you're not muted or deafened on Guilded, and double-check your device’s volume controls. Also, refer to our Voice Settings guide for more options.

🔧 Choppy or Distorted Voice Chat

• Check the bitrate setting in your voice channel. A recommended range is 64–96kbps to ensure balance between quality and compatibility.
• Make sure the voice region is set close to your location to reduce latency.

🔇 Can’t Hear Other Users?

• Try switching Input/Output Device settings to Default, then refresh Guilded with Ctrl + R.
• If using 5.1 surround sound, switch to Stereo.

🛡️ Antivirus or Third-Party Interference

• Some antivirus tools or apps may interfere with Guilded. Try adding Guilded to the safe list or exceptions in your antivirus settings.
• Other apps may monopolize your microphone. You’ll want to check that your mic settings aren’t being overridden.

Steps to check mic/device properties:

1. Right-click the speaker icon on your taskbar.
2. Select Open Sound settings.
3. Under Input or Output, click Device properties.
4. Increase the volume using the slider.
5. Click Additional device properties.
6. Go to the Advanced tab and:
   • Set the sample rate to 48000 Hz (DVD Quality).
   • Check Allow applications to take exclusive control of this device.
   • Click Apply.
7. Repeat for both input and output devices.

🎧 Low Volume When Joining Voice? 

1. Go to Settings > Voice & Video in Guilded.
2. Slide the toggle off for Audio Ducking.
3. Refresh Guilded with Ctrl + R.

⚙️ One More Windows Setting to Check

1. Right-click the speaker icon and select Sounds.
2. Go to the Communications tab.
3. Select Do nothing.
4. Click OK.

💡 A restart may be required for changes to take effect.

💬 Still Need Help?

If you’ve tried all of the above and are still having trouble, we’re here for you:

• Use the in-app support modal to create a ticket.
• Or send us an email at support@guilded.gg.